Terms & Conditions

TERMS AND CONDITIONS OF SALE

Last updated: 16 October 2025

Article 1 – LEGAL NOTICE

The website accessible at https://www.enigma-beauty.com is published by:

SAS ENIGMA, a simplified joint-stock company with share capital of €1,000, registered with the Créteil Trade and Companies Register (R.C.S. Créteil) under number 992 427 989, whose registered office is at 14 Rue Pasteur, 94240 L'Haÿ-les-Roses, France.
The Operator’s individual VAT number is: FR26992427989.

Article 2 – GENERAL PROVISIONS APPLICABLE TO THESE TERMS AND CONDITIONS

These Terms and Conditions of Sale (“Terms and Conditions of Sale”, or “T&Cs”) apply exclusively to online sales of products offered by the Operator on the Website.

The T&Cs are made available to customers on the Website, where they can be consulted directly, and may also be communicated upon simple request by any means.

The T&Cs are enforceable against the customer, who acknowledges—by ticking a box or clicking the button provided for this purpose—having read and accepted them before placing an order. Validation of the order by confirmation constitutes the buyer’s adhesion to the T&Cs in force on the day of the order; their retention and reproduction are ensured by the Operator.

Article 3 – DESCRIPTION OF THE PRODUCTS

The Website is an online sales site for beauty products and body/face care, open to any natural or legal person using the Website.

Each Product presented on the Website is the subject of a description (prepared by the supplier or accessible on the manufacturer’s site via a link on the Website) stating its essential characteristics. Any photographs illustrating the products do not constitute a contractual document. The Product’s user manual, where essential, appears on the Website or is provided at the latest upon delivery. The Products comply with the applicable provisions of French law in force.

The Customer remains responsible for the terms and consequences of their access to the Website, notably via the Internet. Such access may involve payment of fees to technical providers such as Internet access providers, which remain at the Customer’s expense. In addition, the Customer must provide and is fully responsible for the equipment required to connect to the Website.

The Customer acknowledges having checked that the IT configuration they use is secure and operational.

Article 4 – CREATION OF A CUSTOMER ACCOUNT

To place an order on the Website, the Customer must first create a personal customer account. Once created, to access it, the Customer must log in using their username and secret, personal and confidential password. It is the Customer’s responsibility not to disclose their username and password, in accordance with the provisions of the PERSONAL DATA article of these Terms and Conditions. Each Customer undertakes to maintain strict confidentiality regarding the data, in particular the username and password, enabling access to their customer area; the Customer acknowledges being solely responsible for access to the Service using their username and password, except in proven cases of fraud. Each Customer also undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of their username and/or password.

After creating their personal customer account, the Customer will receive an email confirming the creation of the account.

When registering, the Customer undertakes to:

  • provide real, accurate and up-to-date information at the time of entry in the service registration form, and in particular not to use false names or addresses, or names or addresses without authorisation;
  • keep the registration data up to date to ensure they remain real, accurate and current at all times.

The Customer further undertakes not to make available or distribute unlawful or reprehensible information (such as defamatory content or identity theft) or harmful content (such as viruses). Failing this, the Operator may suspend or terminate the Customer’s access to the Website at the Customer’s sole fault.

Article 5 – ORDERS

The Operator endeavours to ensure optimal availability of its Products. Product offers are valid while stocks last.

If, despite the Operator’s best efforts, a Product proves to be unavailable after the Customer’s order, the Operator will inform the Customer by email as soon as possible, and the Customer may choose between:

  • delivery of a Product of equivalent quality and price to that initially ordered; or
  • a refund of the price of the ordered Product no later than thirty (30) days from payment of the sums already paid.

It is agreed that aside from the refund of the price of the unavailable Product—if requested by the Customer—the Operator shall not be liable for any cancellation indemnity, unless non-performance of the contract is personally attributable to it.

Except as otherwise provided in these Terms and without prejudice to the statutory right of withdrawal, the Customer’s orders are firm and final.

When placing an order, the Customer must select the chosen Products, add them to their basket by indicating the selected Products and desired quantities. The Customer can check the details of their order and its total price, and return to previous pages to correct their basket before validating it.

The Customer undertakes to read the T&Cs then in force before accepting them and confirming the delivery and withdrawal terms and any related fees prior to payment. Confirmation of the order implies acceptance of the T&Cs and forms the contract.

A copy of these T&Cs as accepted by the Customer will be sent by email at the time of order confirmation so that the Customer can refer to them.

Contractual information relating to the order (including the order number) will be confirmed by email in due time and at the latest at the time of delivery. The Operator strongly advises the Customer to print and/or archive on a reliable, durable medium this order confirmation as proof. A digital invoice is made available to the Customer in the “My Account” area. The Operator also advises the Customer to print and/or archive this invoice on a reliable, durable medium as proof.

Any email sent to the Customer in connection with an order will be sent to the email address the Customer uses to identify themselves in their customer area.

The Operator reserves the right not to validate the Customer’s order for any legitimate reason, in particular if:

  • the Customer does not comply with the T&Cs in force when ordering;
  • the Customer’s order history shows amounts still due for previous orders;
  • one of the Customer’s previous orders is subject to a dispute currently being processed;
  • the Customer has not responded to a request from the Operator to confirm their order.

The Operator archives Product sale contracts in accordance with applicable law. Upon request to contact@enigma-beauty.com, the Operator will provide the Customer with a copy of the contract concerned.

Any modification of an order by the Customer after order confirmation is subject to the Operator’s agreement.

The information provided by the Customer when placing the order (notably name and delivery address) is binding. The Operator cannot be held liable in any way if an error made when placing the order prevents or delays delivery.

The Customer declares that they have full legal capacity to be bound by these Terms and Conditions.

Registration is open to capable adults and to minors provided they act under the supervision of a parent or guardian holding parental authority. Under no circumstances is registration authorised on behalf of third parties unless duly empowered to represent them (e.g., a legal entity). Registration is strictly personal to each Customer.

In the event of a breach by the Customer of any provision of these Terms, the Operator reserves the right to terminate the Customer’s account without notice.

Article 6 – PAYMENT METHODS AND SECURITY

The Customer expressly acknowledges that any order placed on the Website is an order with an obligation to pay, requiring payment of a price in exchange for the supply of the ordered Product.

In any event, the Operator reserves the right to verify the validity of payment, prior to dispatching the order, by any necessary means.

The Operator uses online payment solutions: payment by bank card, PayPal, bank transfer.

Orders may be paid using one of the following methods:

Payment by bank card. Payment is made directly on the secure banking servers of the Operator’s bank; the Customer’s bank details do not transit via the Website. The bank details provided during payment are protected by SSL (Secure Socket Layer) encryption. As a result, these details are not accessible to third parties.

The Customer’s order is recorded and validated as soon as payment is accepted by the bank.

The Customer’s account will be debited for the corresponding amount only when (i) the details of the bank card used have been verified and (ii) the debit has been accepted by the issuing bank.

Failure to debit the amounts due will result in immediate nullity of the sale.

The bank card may be refused if it has expired, if it has reached the Customer’s authorised spending limit, or if the data entered is incorrect.

Payment by e-wallet (e.g., PayPal). If the Customer already holds an account with the e-wallet used by the Operator, the Customer may use this account and pay securely without disclosing bank details.

Payment by bank transfer. The Customer may pay by bank transfer. When ordering, the Operator will provide the account details for the transfer and the order reference to include in the transfer order. Orders are processed within a maximum of 48 hours following receipt of the transfer.

Where applicable, the order validated by the Customer will only be considered effective once the secure payment centre has approved the transaction.

As part of control procedures, the Operator may request from the Customer any documents necessary to finalise the order. These documents will not be used for purposes other than this verification.

Article 7 – PRICE PAYMENT

The Product price in force at the time of the order is indicated in euros, all taxes included (VAT incl.), excluding delivery and shipping fees. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the advertised promotional period.

Prices are payable exclusively in euros (€). The price is due in full after order confirmation. Proposed prices include any discounts and rebates the Operator may grant.

If delivery or shipping fees apply, they will be added to the Product price and indicated separately before the Customer validates the order. The total amount due by the Customer and its breakdown are shown on the order confirmation page.

Article 8 – FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is formed when the Customer sends confirmation of their order.

The Customer’s attention is particularly drawn to the method of acceptance of the order placed on the Website. When the Customer places an order, they must confirm it using the “double-click” technique; that is, after selecting Products added to the basket, the Customer must check and, if necessary, correct the contents of the basket (identification, quantity of selected products, price, delivery terms and fees) before validating it by clicking “I confirm my delivery”, then acknowledge acceptance of these T&Cs before clicking the “I pay” button, and finally validate the order after entering bank details. The “double-click” constitutes an electronic signature equivalent to a handwritten signature. It constitutes the Customer’s irrevocable and unconditional acceptance of the order.

The Operator ensures the archiving of communications, order forms and invoices on a reliable and durable medium so as to constitute a faithful and lasting copy. These communications, order forms and invoices may be produced as proof of the contract. Unless proven otherwise, data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.

The order may be terminated by the Customer by registered letter with return receipt or in writing on another durable medium in the event of:

  • delivery of a Product not conforming to the declared characteristics of the Product;
  • delivery beyond the deadline set out in the order form or, failing such date, within thirty (30) days of conclusion of the contract, after the Operator has been formally requested, in the same manner and without result, to deliver within an additional reasonable period;
  • a price increase not justified by a technical modification of the product imposed by the authorities.

In all such cases, the Customer may demand a refund of any deposit paid, increased by interest at the legal rate from the date the deposit was cashed.

The order may be terminated by the Operator in the event of:

  • the buyer’s refusal to take delivery;
  • non-payment of the price (or balance) upon delivery.

Article 9 – RETENTION OF TITLE

The Operator retains full ownership of Products ordered on the Website until payment in full of the price, including any shipping costs.

Article 10 – SHIPPING AND DELIVERY

Online sales offers presented on the Website are reserved for consumers residing in France or, where applicable, in a Member State of the European Union, with deliveries to these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The Operator offers different delivery or collection methods depending on the nature of the product.

Shipping fees are those specified at checkout and are accepted upon order validation.

In accordance with the delivery deadline indicated on the Website for each Product, the Operator undertakes to deliver the Products within a maximum of thirty (30) days after receipt of the order.

Delivery times are stated in business days on the Website at the time of ordering. These times include preparation and dispatch of the order as well as the carrier’s estimated time.

The Operator undertakes to dispatch the Products in accordance with the deadlines announced on each Product page and in the basket, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the initially announced period, the Operator will send an email to the Customer indicating the new delivery date.

Products will be delivered to the address indicated by the Customer when ordering. It is therefore the Customer’s responsibility to ensure that this address is correct. The Operator cannot be held liable if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.

Upon delivery, a delivery note may be required to be signed.

No delivery will be made to a P.O. Box.
Upon delivery, it is the Customer’s responsibility to check that the Products delivered conform to the order and that the parcel is sealed and undamaged. If not, the Customer must state this on the delivery slip. No claim regarding quantity or condition of the Product will be accepted if it has not been noted on the delivery slip.

Article 11 – RIGHT OF WITHDRAWAL

If a delivered Product does not give the Customer complete satisfaction, the Customer may return it to the Operator. The Customer will have fourteen (14) days from the date of receipt of the order to do so.

In accordance with Article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under Articles L.221-18 et seq., the Customer must make a request by email to contact@enigma-beauty.com.

The Operator will acknowledge receipt of the Customer’s withdrawal request by email.

Where applicable, the Customer may exercise the right of withdrawal by notifying the following information to the Operator:

  • name, geographical address, telephone number and email address;
  • decision to withdraw by means of an unambiguous statement (e.g., letter sent by post, fax or email, provided these contact details are available and appear on the model withdrawal form). The Customer may use the model withdrawal form but this is not mandatory.

Return costs are borne by the Customer, unless the item cannot normally be returned by post, in which case the Operator will collect the Product at its expense.

The exceptions in Article L.221-28 of the Consumer Code apply and preclude the exercise of the right of withdrawal, notably where the contract is for:

  • the supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer’s prior express consent and express waiver of the right of withdrawal;
  • the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;
  • the supply of goods made to the consumer’s specifications or clearly personalised;
  • the supply of goods liable to deteriorate or expire rapidly;
  • the supply of goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
  • the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the professional’s control;
  • urgent maintenance or repair work to be carried out at the consumer’s home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to meet the emergency;
  • the supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;
  • the supply of a newspaper, periodical or magazine, except for subscription contracts;
  • contracts concluded at a public auction;
  • the provision of accommodation services other than residential accommodation, goods transport services, car rental, catering or leisure activities to be provided on a specific date or period;
  • the supply of digital content not supplied on a tangible medium whose performance has begun after the consumer’s prior express consent and express waiver of the right of withdrawal.

Returned Products must be in their original packaging, in perfect condition, suitable for resale, unused and with all accessories, where applicable.

In addition to the returned Product, the return parcel must also contain a letter specifying the Customer’s exact and complete contact details (first name, surname, address) as well as the order number, and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from receipt of the Product and all elements required to process the refund. Refunds may be made using the same payment method used by the Customer. Where the Customer paid using credit notes/gift vouchers, reimbursement may be made by credit note/gift voucher at the Operator’s discretion.

By accepting these T&Cs, the Customer expressly acknowledges having been informed of the withdrawal procedures.

Article 12 – CUSTOMER SERVICE

The Customer may contact the Operator:

  • by telephone at +33 7 43 62 34 80, Monday to Friday from 12:00 to 18:00;
  • by email at contact@enigma-beauty.com, indicating their name, telephone number, the subject of the request and the relevant order number.

Article 13 – INTELLECTUAL PROPERTY AND LICENCE TO USE THE SITE

The Operator is the sole owner of all elements on the Website, including but not limited to all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, the structure of the Website and any other intellectual property elements and other data or information protected by French and international laws and regulations, in particular those relating to intellectual property.

Consequently, none of the elements of the Website may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or otherwise exploited, free of charge or for consideration, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the Operator’s prior express written authorisation on a case-by-case basis; the Customer is solely responsible for any unauthorised use and/or exploitation.

The Operator reserves the right to take legal action against any person who fails to comply with the prohibitions contained in this article.

ARTICLE 14 – LIABILITY AND WARRANTY

The Operator shall not be liable for non-performance of the contract due to the Customer, to an event deemed force majeure by the competent courts, or to the unforeseeable and insurmountable act of any third party hereto.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Accordingly, the Operator does not guarantee that the Website and its services will operate without interruption or malfunction. In particular, operation may be temporarily interrupted for maintenance, updates or technical improvements, or to evolve the content and/or presentation.

The Operator cannot be held liable for use of the Website and its services by Customers in breach of these Terms and Conditions, nor for direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Customer and for their behaviour towards third parties. Should the Operator’s liability be sought due to the behaviour of one of its Customers, the latter undertakes to indemnify the Operator against any judgment pronounced against it and to reimburse all costs, including attorneys’ fees, incurred for its defence.

Independently of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L.217-4 et seq. of the French Consumer Code (notably L.217-4 to L.217-14), and from the warranty against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

When you act under the legal guarantee of conformity:

  • you have a period of two (2) years from delivery of the goods to act;
  • you may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-12 of the Consumer Code;
  • you are exempted from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery (except for second-hand goods).

You may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, you may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L.217-3, L.217-4, L.217-5, L.217-7, L.217-8, L.217-9, L.217-10, L.217-11 and L.217-12 of the Consumer Code, and Articles 1641, 1644 and the first paragraph of Article 1648 of the Civil Code, as in force on the date of these Terms and Conditions of Sale:

Art. L.217-3 Consumer Code:
“The seller shall deliver goods that conform to the contract and to the criteria set out in Article L.217-5.
They are liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L.216-1, which appears within two years thereof.
In the case of a contract for the sale of goods containing digital elements:
1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not determine the duration of supply, the seller shall be liable for any lack of conformity of such digital content or service that appears within two years from delivery of the goods;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period longer than two years, the seller shall be liable for any lack of conformity of such digital content or service that appears during the period for which it is supplied under the contract.
For such goods, the applicable period does not deprive the consumer of the right to updates in accordance with Article L.217-19.
The seller is also liable, within the same periods, for any lack of conformity resulting from packaging, assembly instructions, or installation where this is the seller’s responsibility under the contract or was carried out under their responsibility, or where incorrect installation performed by the consumer as provided for in the contract is due to gaps or errors in the installation instructions supplied by the seller.
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point of the limitation period for the consumer’s action is the day on which the consumer became aware of the lack of conformity.”

Art. L.217-4 Consumer Code:
“The goods conform to the contract if they meet, where applicable, the following criteria:
1° They correspond to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristic provided for in the contract;
2° They are suitable for any special use sought by the consumer, brought to the seller’s attention no later than at the time of conclusion of the contract and accepted by the seller;
3° They are delivered with all accessories and installation instructions to be supplied in accordance with the contract;
4° They are updated in accordance with the contract.”

Art. L.217-5 Consumer Code:
“I. In addition to conformity with the contract, the goods conform if they meet the following criteria:
1° They are fit for the purposes for which goods of the same type are normally used, taking into account, where applicable, any provisions of European Union and national law as well as all technical standards or, in the absence of such standards, sector-specific codes of conduct;
2° Where applicable, they possess the qualities presented by the seller to the consumer in the form of a sample or model before conclusion of the contract;
3° Where applicable, the digital elements they contain are supplied in the most recent version available at the time of conclusion of the contract, unless otherwise agreed by the parties;
4° Where applicable, they are delivered with all accessories, including packaging, and installation instructions that the consumer can reasonably expect;
5° Where applicable, they are supplied with updates that the consumer can reasonably expect, in accordance with Article L.217-19;
6° They correspond to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can reasonably expect for goods of the same type, having regard to the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.
II. However, the seller is not bound by the public statements referred to above if they demonstrate that:
1° They were not aware of them and were not legitimately in a position to be aware of them;
2° At the time of conclusion of the contract, the public statements had been corrected under conditions comparable to the initial statements; or
3° The public statements could not have influenced the purchase decision.
III. The consumer cannot challenge conformity by invoking a defect concerning one or more particular characteristics of the goods, of which they were specifically informed that they deviated from the conformity criteria set out in this article, and to which they expressly and separately consented when concluding the contract.”

Art. L.217-7 Consumer Code:
“Lacks of conformity that appear within twenty-four months from delivery of the goods, including goods containing digital elements, are presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the lack invoked.
For second-hand goods, this period is twelve months.
Where the sale of goods containing digital elements provides for the continuous supply of digital content or a digital service, lacks of conformity that appear:
1° Within two years from delivery of the goods, where the contract provides for such supply for a period equal to or less than two years or where the contract does not determine the duration of supply;
2° During the period for which the digital content or service is supplied under the contract, where this period exceeds two years, are presumed to have existed at the time of delivery.”

Art. L.217-8 Consumer Code:
“In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to a price reduction or rescission of the contract, under the conditions set out in this subsection.
The consumer is also entitled to suspend payment of all or part of the price or the provision of the benefit provided for in the contract until the seller has fulfilled their obligations under this chapter, under the conditions of Articles 1219 and 1220 of the Civil Code.
The provisions of this chapter are without prejudice to the award of damages.”

Art. L.217-9 Consumer Code:
“The consumer is entitled to require the goods to conform to the criteria set out in subsection 1 of this section.
The consumer requests the seller to bring the goods into conformity by choosing between repair and replacement. For this purpose, the consumer makes the goods available to the seller.”

Art. L.217-10 Consumer Code:
“Bringing the goods into conformity shall take place within a reasonable time, not exceeding thirty days following the consumer’s request, and without major inconvenience to the consumer, taking into account the nature of the goods and the purpose sought by the consumer.
Repair or replacement of the non-conforming goods includes, where applicable, removal and recovery of those goods and installation of the repaired or replacement goods by the seller.
A decree specifies the methods for bringing the goods into conformity.”

Art. L.217-11 Consumer Code:
“Bringing the goods into conformity shall be free of charge for the consumer.
The consumer is not required to pay for normal use made of the replaced goods during the period prior to their replacement.”

Art. L.217-12 Consumer Code:
“The seller may not proceed according to the consumer’s choice if the requested remedy is impossible or would entail disproportionate costs having regard in particular to:
1° The value the goods would have in the absence of the lack of conformity;
2° The importance of the lack of conformity; and
3° The possibility of opting for the other remedy without major inconvenience for the consumer.
The seller may refuse to bring the goods into conformity if this is impossible or entails disproportionate costs, notably with regard to 1° and 2°.
Where these conditions are not met, the consumer may, after formal notice, seek specific performance of the initially requested remedy in accordance with Articles 1221 et seq. of the Civil Code.
Any refusal by the seller to proceed according to the consumer’s choice or to bring the goods into conformity shall be justified in writing or on a durable medium.”

Art. 1641 Civil Code:
“The seller is liable for hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish such use that the buyer would not have acquired it, or would only have paid a lesser price, had they known.”

Art. 1644 Civil Code:
“In the cases of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price returned.”

Art. 1648, paragraph 1 Civil Code:
“An action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”

It is recalled that seeking an amicable solution prior to any legal action does not interrupt the limitation periods of the legal guarantees nor the duration of any commercial warranty.

ARTICLE 15 – COMMERCIAL WARRANTY

Any commercial warranty (the Operator’s contractual undertaking in addition to its legal obligations relating to Product conformity) is the subject of a written contract in accordance with Articles L.217-21 et seq. of the Consumer Code, a copy of which is provided to the Customer.

ARTICLE 16 – PERSONAL DATA

For further information on the Operator’s use of personal data, please read the Privacy Policy carefully. You may consult this Policy on the Website at any time.

Article 17 – HYPERLINKS

Hyperlinks available on the Website may refer to third-party sites not published by the Operator. They are provided solely for the Customer’s convenience, to facilitate use of Internet resources. If the Customer uses these links, they will leave the Website and then agree to use the third-party sites at their own risk or, where applicable, in accordance with the terms governing them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the drafting of the terms of use and/or the content applicable to or appearing on these third-party sites.

Consequently, the Operator cannot be held liable in any way due to these hyperlinks.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee or assume responsibility for all or part of the terms of use and/or content of these third-party sites.

The Website may also contain promotional hyperlinks and/or advertising banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink on the Website that provides access to a third-party site offering content contrary to the law and/or good morals.

The Customer may not use and/or insert a hyperlink pointing to the Website without the Operator’s prior written consent on a case-by-case basis.

ARTICLE 18 – REFERENCES

The Customer authorises the Operator to mention the Customer’s name and logo as a reference in its communication materials (brochure, website, commercial proposals, press relations, press releases, press kits, internal communications, etc.).

ARTICLE 19 – GENERAL PROVISIONS

ENTIRE AGREEMENT

These Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. Should one or more provisions of these Terms be declared null and void under a law, regulation or final decision of a competent court, the other provisions shall remain in full force and effect. Furthermore, the fact that one party does not invoke a breach by the other party of any provision of these Terms shall not be interpreted as a waiver of the right to invoke such breach in the future.

CHANGES TO THE TERMS

The Operator reserves the right to modify at any time and without notice the content of the Website or the services available on it, and/or to cease operating all or part of the Website, temporarily or permanently.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Website on the Internet, as well as these Terms and Conditions. The Customer is therefore required to refer to these Terms before any use of the Website.

The Customer acknowledges that the Operator cannot be held liable in any way towards them or any third party due to such modifications, suspensions or cessations.

The Operator advises the Customer to save and/or print these Terms and Conditions for safe and durable retention, so they can be relied upon at any time during performance of the contract if needed.

COMPLAINTS – MEDIATION

In the event of a dispute, you must first contact the company’s customer service at: contact@enigma-beauty.com.

If the complaint to customer service is unsuccessful or if there is no response from that service within ten (10) days, the Customer may submit the dispute relating to the order form or these T&Cs with the Operator to the following mediator.

The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse mediation and, where mediation is used, to accept or refuse the solution proposed by the mediator.

APPLICABLE LAW

These Terms and Conditions are governed by, interpreted and applied in accordance with French law.

CUSTOMER’S ACCEPTANCE OF THE TERMS AND CONDITIONS

The Customer acknowledges having read these Terms and Conditions carefully.

By registering on the Website, the Customer confirms having read and accepted the Terms and Conditions, thereby being contractually bound by their terms.

The Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which may be provided to the Customer upon request. It is therefore specified that any modification of the Terms made by the Operator will not apply to any prior order, unless expressly agreed by the Customer who placed that order.